To do so, you should set the program's language to English, set the debug level to 3 in the settings and restart the client. If possible, provide the contents from the message log. Good example: "Uploading a file by dragging it from the local file list to a directory in the remote tree crashes FileZilla" Say exactly what you did to trigger the bug.īad example: "Uploading a file crashes FileZilla"
on Linux), you need to contact your distributor. If you did install FileZilla using the package manager of your distribution (e.g.
If you downloaded FileZilla from one of the so-called "portable apps" collections, you need to contact your portable-apps vendor. Make sure you are using an official build that you downloaded from. Make sure you are running the latest version of FileZilla.Please note that usage questions and general support requests should be posted in the forums instead.īefore posting a bug, you need to read and understand these guidelines, to save both you as well as the support staff and the developers a lot of time: Always state your operating system and the version of FileZilla you're using. You can ask your questions in the forums if you need further help.īefore posting, use the search function, most likely your question has been answered before.īe verbose in your posting and describe your problem in detail.
You can find a lot of useful information in the knowledge base for both FileZilla and FileZilla Pro. You can use the wiki to find answers to common problems.įeel free to contribute to the wiki, but remember that a wiki is there to provide solutions, not to ask questions. Following the guide saves both you as well as the support staff a lot of time. Read the guide thoroughly and follow its instructions meticulously, it contains all the necessary information. Connection related problemsīefore doing anything else, you should read the Network Configuration guide in the wiki. Depending on your problem, there are different places to get help.
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